Rochester General Hospital - Volunteer Services

Rochester General Hospital is an acute care facility with 526 inpatient beds, a state-of-the art Emergency Department serving over 90,000 community members each year, and is an eight-time nationally-recognized Top 100 in the Nation Cardiac Hospital. Rochester General is a non-profit, community hospital with a mission and purpose to improve the health of the people and communities we serve by providing high quality and exceptional service with compassion.

Volunteers Needed

Visitor/Hospitality Services: Greet patients and visitors at key entrances and provide walking escorts and/or wheelchair transports.

Emergency Department Family Liaison and Greeter/Receptionist positions: check in with those in the waiting area as well as treatment center and respond to the comfort and information needs and provide hospitality and make patients and visitors feel welcome.

Women's Center Greeter and Companion: Volunteers greet upon entering the office waiting room, assist the patient to the appropriate window for registration, direct patients if and when directions are needed to other places within the office and/or hospital, such as antenatal or the blood lab, ensure that water is in the cooler and cups are available, magazines are on hand and organized, video tapes are accessible for children in the waiting room, and that toys are clean and available for patient’s children, hold babies and/or watch children while mother has exam/test, and checks in on patients to answer questions, respond to requests, help with patient paperwork, and the like when needed.

Patient Discharge Volunteer: provide wheelchair transport to patients ready to leave the hospital.

Pediatrics Emergency Department Receptionist: greet, provide direction-information, monitor access from waiting room to treatment center for visitors.

Pediatrics Emergency Department Patient Companion: do a lot of everything to assist staff in the care of our community's young people in need of emergency services. Volunteers provide blankets, pillows, juice, a calm (and maybe even a singing) voice, smiles, distractions, a hand to hold, encouragement, compassion, humor, empathy, and much much more.